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48 SwitchView IP Installer/User Guide
Appendix C: Troubleshooting
Ensure that all components are attached securely and properly configured. If
this does not resolve the issue, review the following troubleshooting guide.
Video slow to respond or erratic
Verify that the host computer video confi guration is set to a supported resolution
and refresh rate. Optimum video setting is 1024 x 768 at 60 Hz. For a list of
supported video resolutions and refresh rates, refer to Chapter 2.
Ensure that the client computer meets minimum system hardware requirements.
For a list of minimum hardware requirements, refer to Chapter 2.
Video displays pink screen
Verify that cables and connectors to the SwitchView IP, monitor and host
computer are properly attached and fi rmly connected.
Verify that the host computer is powered up.
Re-establish video communication using power up reset.
Reboot the host computer as needed.
Power down the computer. Connect the monitor directly to the computer and
power up again. If the monitor operates correctly direct to the computer, contact
Avocent Technical Support. If it does not, try another monitor.
Mouse pointer or mouse buttons slow to respond or erratic
Resync the mouse by left-clicking or by moving it across the screen several times.
Verify that the host computer mouse acceleration is turned off. For more
information, see the Mouse Acceleration section in Chapter 2.
If a 2160ES or 180ES is tiered below the SwitchView IP and the mouse is in
ballistic mode in OSCAR
®
, set the Auto Mouse Sync to Off in the SwitchView
IP Viewer.
Mouse pointers don’t sync and you have turned off mouse acceleration
on the host
The horizontal or vertical screen alignments may not be automatically adjusting.
Manually adjust the screen alignments from the Viewer Options dialog box in the
SwitchView IP Viewer.
Cannot access SwitchView IP through a fi rewall
Verify the required Internet ports are properly confi gured and available. For more
information, see Accessing Through a Firewall in Chapter 2.
Cannot communicate with SwitchView IP after power up reset or
new installation
Wait until Power and Ready LEDs are illuminated before attempting connection.
Ensure that the correct IP address is used in the browser.
After a factory default restore operation, the IP address will default to
192.168.1.254.
- SwitchView 3
- Table of Contents 5
- Product Overview 7
- Chapter 1: Product Overview 9
- Safety Precautions 11
- Installation 13
- Chapter 2: Installation 15
- Mouse Acceleration 16
- Installing the SwitchView IP 18
- Connecting a KVM Switch 20
- Setting the IP Address 24
- Accessing Through a Firewall 26
- Internet Ports 27
- To launch the Viewer: 28
- Understanding the Status LEDs 29
- Operations 31
- Chapter 3: Operations 33
- Working with Log Files 35
- Maintaining the Environment 36
- To use the Update program: 37
- To use SwitchView IP Find: 38
- Chapter 3: Operations 33 39
- Advanced 41
- Configuration 41
- Modifying the Configuration 43
- Figure 4.1: Network Window 44
- User Account Information 46
- Configuring Security 47
- Appendices 49
- Appendix B: Technical Support 53
- Appendix C: Troubleshooting 54
- RRU and Console Pinouts 56
- Appendices 51 57
- 590-356-001B 60
- For Technical Support: 60
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