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Appendices
Appendix A: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you
encounter with your Avocent product. If an issue should develop, follow the steps below for the
fastest possible service:
To resolve an issue:
1. Check the pertinent section of the manual to see if the issue can be resolved by following the
procedures outlined.
2. Check our web site at www.avocent.com/support to search the knowledge base or use the
online service request.
3. Call the Avocent Technical Support location nearest you.
APPENDICES
- Installer/User Guide 1
- Management Software 3
- Version 3.7 3
- Table of Contents 5
- TABLE OF CONTENTS 5
- v 7
- vii 9
- ix 11
- xi 13
- List of Figures 15
- List of Tables 17
- List of Tables xvii 19
- Product Overview 21
- System Components 22
- Third party products 23
- Partner products 23
- Supported Units 24
- System Configuration 27
- Installation 29
- Recommended upgrade process 34
- Running the DSView 3 Software 36
- Opening a client session 37
- Regaining access 38
- Java Installation 39
- DSView 3 Explorer Windows 43
- Accessing Target Devices 44
- Using the Side Navigation Bar 44
- Using Windows 46
- Displaying pages 49
- Bookmarking a window 50
- Printing a window 50
- Refreshing a window 50
- Using keyboard commands 51
- Basic Operations 53
- Global System Properties 54
- Legal Notice 55
- PCI Compliance Configuration 55
- Profiles 56
- Changing the color scheme 57
- Changing your password 57
- Specifying a user certificate 58
- Specifying an SSH key 59
- Built-in User Groups 60
- Preemption Levels 61
- Managing ActiveX 63
- controls 63
- Security zones 64
- Advanced Internet options 65
- Certificates 66
- 5. Click Save 68
- Firewalls 70
- NAT Devices 73
- Licenses 74
- System Information 76
- ISV Partners 77
- DSView 3 Servers 79
- Server certificates 81
- Avocent proxy server 85
- Server trap destinations 86
- Client session information 86
- Unit status polling 89
- Spoke Servers 92
- Replication 95
- Authentication Services 99
- . This is a required 109
- This is a required 110
- This is a required field 112
- To refresh trusted forests: 121
- Units View Windows 123
- Topology view 124
- Accessing Units View windows 126
- Showing and hiding units 127
- Units View windows fields 127
- Unit Overview Windows 132
- Unit Status Window 133
- Adding and Deleting Units 135
- Wizards that add units 136
- Secure mode automatically 141
- Adding a target device 142
- Deleting Units 143
- Synchronizing the DSView 3 145
- Software Database 145
- Automatic name push 146
- Automatic name pull 147
- Manual name push 148
- Manual name pull 149
- Topology Synchronization 150
- Merging target devices 153
- Automatic Discovery 155
- Managing Units 157
- Unit Properties 159
- About Access Rights 164
- Unit Access Rights 166
- Managed Appliance Status 167
- Managed Appliance Settings 167
- Target Device Settings 170
- Target Device Services 171
- Target Device Naming 172
- IQ Module Settings 173
- OSCAR interface settings 176
- Local Account Settings 177
- Embedded Units 180
- Asset and Usage Reports 182
- Power Devices 185
- Power Device Input Feed 187
- Power Device Sockets 188
- Unit Sessions and Connections 191
- Active Sessions 196
- Active modem sessions 199
- Connections to Units 201
- Data Logging 205
- Configuring Data Logging 206
- Enabling the SSH server 207
- Enabling the Syslog server 207
- Viewing Data Log Files 213
- 12:12:01.txt 214
- SSH Passthrough Sessions 215
- SSH port sharing 216
- SSH Passthrough on page 195 218
- Escape key sequence 220
- Break sequences 220
- Disconnecting a session 222
- Displaying session output 222
- [spcommand] 223
- Grouping Units 225
- Custom Fields 227
- Unit Groups 230
- Unit group hierarchy 232
- DS Zones 239
- Accessing zones 240
- Transferring units to a zone 241
- Managing zone properties 241
- Using Zones 243
- User actions in a zone 245
- Managing User Accounts 249
- Adding User Accounts 251
- Deleting User Accounts 253
- Unlocking User Accounts 253
- Username 254
- User certificates 255
- User SSH key 255
- User password 256
- User group membership 257
- Preemption level 257
- Phone contact 258
- Email contact 258
- User notes 258
- User Access Rights 259
- User Groups 261
- User Group Properties 265
- Changing User Group Members 265
- User Group Access Rights 266
- Using the Video Viewer 269
- Window Features 270
- Opening a KVM Session 271
- KVM Session Profiles 274
- General profile settings 275
- Cursor profile settings 277
- Toolbar profile settings 278
- Video profile settings 278
- Managing KVM session profiles 279
- General commands 283
- Cursor commands 284
- Toolbar commands 285
- Video commands 285
- Mouse scaling command 286
- Avocent Mouse Sync 286
- Manual Video Adjustment 287
- Saving the View 290
- Displaying Video Viewer Users 290
- Scan Mode 291
- Ctrl-Alt-Delete 294
- Macro groups 297
- Using Virtual Media 299
- Virtual Media dialog box 300
- Using Smart Cards 303
- Video Viewer Troubleshooting 304
- Application) 305
- Using the Telnet Viewer 307
- Telnet Viewer window toolbar 309
- Security Property 310
- Opening a Session 310
- Customizing the Telnet Viewer 311
- Arrow key sequences 312
- Login scripts 314
- Reviewing Session Data 315
- Using Tools 325
- Exporting access rights 327
- Importing data 332
- Rebooting 333
- Upgrading firmware 334
- Resynchronizing units 335
- DSR800 switch 337
- Using Tasks 339
- Adding tasks 340
- Specifying when to run tasks 340
- Task: Migrating units 346
- Running tasks manually 354
- Displaying task results 354
- Deleting tasks 355
- Changing tasks 355
- Firmware Management 356
- Events and Event Logs 359
- Email Notifications 360
- Displaying the Event Log 363
- Event states 365
- Using the date filter 366
- Plug-ins 369
- Adding Plug-ins 370
- Managing Plug-ins 372
- Appendices 375
- Appendix B: TCP and UDP Ports 376
- Appendices 357 377
- KVM Switch 377
- DSView 3 Server 377
- DSView 3 Software Client 377
- Appendices 359 379
- Serial Console Appliance 379
- DSView 3 server ports 380
- Generic appliance ports 380
- External authentication ports 382
- SNMP ports 382
- Figure B.8 383
- Appendices 365 385
- Appendices 367 387
- Window features 388
- Appendices 369 389
- Rebooting a switch 391
- Managing servers 391
- VT terminal emulation 393
- VT100+ terminal emulation 394
- VT102 terminal emulation 394
- VT100 terminal emulation 395
- Appendices 377 397
- Appendices 379 399
- VT220 terminal emulation 400
- Appendices 381 401
- Appendices 383 403
- VT52 terminal emulation 404
- VT320 terminal emulation 405
- Appendices 387 407
- Appendices 389 409
- Appendix F: Glossary 410
- Appendices 391 411
- Appendices 393 413
- Appendices 395 415
- Appendices 397 417
- Appendices 399 419
- 403 423
- 405 425
- 407 427
- 409 429
- For Technical Support: 432
- 590-395-501M 432
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