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Appendices 389
Appendix E: Regaining Access to the DSView 3 Software
Access to a DSView 3 software system may be lost due to reasons such as:
• Being locked out by the DSView 3 software
• Deleting the last DSView 3 software administrator
• Forgetting the DSView 3 software administrator password
To regain access to a DSView 3 software system:
1. Contact Avocent Technical Support. You will be provided with the resetpassword.zip archive
file.
2. Extract the resetpassword.zip archive file into the <DSView Installation Directory>\bin
directory on the DSView 3 software hub server using a third party product.
3. From the Control Panel, select Administrative Tools - Services and stop the Avocent DSView 3
software service.
4. Open a terminal window, change directories to the <DSView Installation Directory>/bin direc-
tory and enter
resetpassword.bat. A code successfully generated message will appear in the
terminal window, along with a request code in the same format as the following:
341D3DAD-E71A15B1-66D77BBD-E655BB6C
NOTE: Request codes are valid for only four hours.
5. Contact Avocent Technical Support and provide the generated request code.
6. Avocent Technical Support will provide you with a reset code.
7. In a terminal window, enter
resetpassword.bat <reset code>. A Message reset performed
successfully message will appear in the terminal window, along with the Administrator user-
name and password for the DSView 3 management software.
8. From the Control Panel, select Administrative Tools - Services and restart the Avocent DSView
3 software service.
9. You may now log into the DSView 3 management software.
- Installer/User Guide 1
- Management Software 3
- Version 3.7 3
- Table of Contents 5
- TABLE OF CONTENTS 5
- v 7
- vii 9
- ix 11
- xi 13
- List of Figures 15
- List of Tables 17
- List of Tables xvii 19
- Product Overview 21
- System Components 22
- Third party products 23
- Partner products 23
- Supported Units 24
- System Configuration 27
- Installation 29
- Recommended upgrade process 34
- Running the DSView 3 Software 36
- Opening a client session 37
- Regaining access 38
- Java Installation 39
- DSView 3 Explorer Windows 43
- Accessing Target Devices 44
- Using the Side Navigation Bar 44
- Using Windows 46
- Displaying pages 49
- Bookmarking a window 50
- Printing a window 50
- Refreshing a window 50
- Using keyboard commands 51
- Basic Operations 53
- Global System Properties 54
- Legal Notice 55
- PCI Compliance Configuration 55
- Profiles 56
- Changing the color scheme 57
- Changing your password 57
- Specifying a user certificate 58
- Specifying an SSH key 59
- Built-in User Groups 60
- Preemption Levels 61
- Managing ActiveX 63
- controls 63
- Security zones 64
- Advanced Internet options 65
- Certificates 66
- 5. Click Save 68
- Firewalls 70
- NAT Devices 73
- Licenses 74
- System Information 76
- ISV Partners 77
- DSView 3 Servers 79
- Server certificates 81
- Avocent proxy server 85
- Server trap destinations 86
- Client session information 86
- Unit status polling 89
- Spoke Servers 92
- Replication 95
- Authentication Services 99
- . This is a required 109
- This is a required 110
- This is a required field 112
- To refresh trusted forests: 121
- Units View Windows 123
- Topology view 124
- Accessing Units View windows 126
- Showing and hiding units 127
- Units View windows fields 127
- Unit Overview Windows 132
- Unit Status Window 133
- Adding and Deleting Units 135
- Wizards that add units 136
- Secure mode automatically 141
- Adding a target device 142
- Deleting Units 143
- Synchronizing the DSView 3 145
- Software Database 145
- Automatic name push 146
- Automatic name pull 147
- Manual name push 148
- Manual name pull 149
- Topology Synchronization 150
- Merging target devices 153
- Automatic Discovery 155
- Managing Units 157
- Unit Properties 159
- About Access Rights 164
- Unit Access Rights 166
- Managed Appliance Status 167
- Managed Appliance Settings 167
- Target Device Settings 170
- Target Device Services 171
- Target Device Naming 172
- IQ Module Settings 173
- OSCAR interface settings 176
- Local Account Settings 177
- Embedded Units 180
- Asset and Usage Reports 182
- Power Devices 185
- Power Device Input Feed 187
- Power Device Sockets 188
- Unit Sessions and Connections 191
- Active Sessions 196
- Active modem sessions 199
- Connections to Units 201
- Data Logging 205
- Configuring Data Logging 206
- Enabling the SSH server 207
- Enabling the Syslog server 207
- Viewing Data Log Files 213
- 12:12:01.txt 214
- SSH Passthrough Sessions 215
- SSH port sharing 216
- SSH Passthrough on page 195 218
- Escape key sequence 220
- Break sequences 220
- Disconnecting a session 222
- Displaying session output 222
- [spcommand] 223
- Grouping Units 225
- Custom Fields 227
- Unit Groups 230
- Unit group hierarchy 232
- DS Zones 239
- Accessing zones 240
- Transferring units to a zone 241
- Managing zone properties 241
- Using Zones 243
- User actions in a zone 245
- Managing User Accounts 249
- Adding User Accounts 251
- Deleting User Accounts 253
- Unlocking User Accounts 253
- Username 254
- User certificates 255
- User SSH key 255
- User password 256
- User group membership 257
- Preemption level 257
- Phone contact 258
- Email contact 258
- User notes 258
- User Access Rights 259
- User Groups 261
- User Group Properties 265
- Changing User Group Members 265
- User Group Access Rights 266
- Using the Video Viewer 269
- Window Features 270
- Opening a KVM Session 271
- KVM Session Profiles 274
- General profile settings 275
- Cursor profile settings 277
- Toolbar profile settings 278
- Video profile settings 278
- Managing KVM session profiles 279
- General commands 283
- Cursor commands 284
- Toolbar commands 285
- Video commands 285
- Mouse scaling command 286
- Avocent Mouse Sync 286
- Manual Video Adjustment 287
- Saving the View 290
- Displaying Video Viewer Users 290
- Scan Mode 291
- Ctrl-Alt-Delete 294
- Macro groups 297
- Using Virtual Media 299
- Virtual Media dialog box 300
- Using Smart Cards 303
- Video Viewer Troubleshooting 304
- Application) 305
- Using the Telnet Viewer 307
- Telnet Viewer window toolbar 309
- Security Property 310
- Opening a Session 310
- Customizing the Telnet Viewer 311
- Arrow key sequences 312
- Login scripts 314
- Reviewing Session Data 315
- Using Tools 325
- Exporting access rights 327
- Importing data 332
- Rebooting 333
- Upgrading firmware 334
- Resynchronizing units 335
- DSR800 switch 337
- Using Tasks 339
- Adding tasks 340
- Specifying when to run tasks 340
- Task: Migrating units 346
- Running tasks manually 354
- Displaying task results 354
- Deleting tasks 355
- Changing tasks 355
- Firmware Management 356
- Events and Event Logs 359
- Email Notifications 360
- Displaying the Event Log 363
- Event states 365
- Using the date filter 366
- Plug-ins 369
- Adding Plug-ins 370
- Managing Plug-ins 372
- Appendices 375
- Appendix B: TCP and UDP Ports 376
- Appendices 357 377
- KVM Switch 377
- DSView 3 Server 377
- DSView 3 Software Client 377
- Appendices 359 379
- Serial Console Appliance 379
- DSView 3 server ports 380
- Generic appliance ports 380
- External authentication ports 382
- SNMP ports 382
- Figure B.8 383
- Appendices 365 385
- Appendices 367 387
- Window features 388
- Appendices 369 389
- Rebooting a switch 391
- Managing servers 391
- VT terminal emulation 393
- VT100+ terminal emulation 394
- VT102 terminal emulation 394
- VT100 terminal emulation 395
- Appendices 377 397
- Appendices 379 399
- VT220 terminal emulation 400
- Appendices 381 401
- Appendices 383 403
- VT52 terminal emulation 404
- VT320 terminal emulation 405
- Appendices 387 407
- Appendices 389 409
- Appendix F: Glossary 410
- Appendices 391 411
- Appendices 393 413
- Appendices 395 415
- Appendices 397 417
- Appendices 399 419
- 403 423
- 405 425
- 407 427
- 409 429
- For Technical Support: 432
- 590-395-501M 432
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